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You can free up space by deleting the old backup. To keep the original version history, you can keep the old backup. The new backup starts with a fresh version history. Any changes made to your computer or hard drive will only be reflected in the new backup. 'MyDrive(1)') at the end of the name and will work the same as the original. The new backup will have '(new)' or a number (e.g. If you receive this error message, your files are safe, but there was a technical issue that stopped your original backup and created a new backup. Why did I receive an error message saying, 'There was an issue with your backup'? If it is, move it back to your computer's hard drive before backing up your external hard drive. No, you can't have the Dropbox folder on the external hard drive you'd like to back up.

Can I keep my Dropbox folder on the external hard drive I'm backing up? Dropbox ignores these to save space in your backup. Some external hard drives need to create log files to function.

Check the status of your files and what order they’re syncing in.

Make sure the Dropbox desktop app is installed on your computer, and learn how to:

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Learn how to disable other cloud backup providers: To back up your computer to Dropbox, you need to disable your other cloud backup provider accounts. You can’t back up the files from your computer to Dropbox and other cloud backup providers at the same time.

Can I back up the files from my computer to Dropbox and other cloud backup providers at the same time? Note: Encrypted APFS drives aren't supported. You can back up the following types of external hard drives to Dropbox Backup: What types of external hard drives are supported for Dropbox Backup? When you restore files and folders on, they will be restored on your computer as well. You can restore deleted files and folders from your backup for up to 30 or 180 days, depending on your plan. Files backed up from your external hard drive can only be deleted directly from the external hard drive. If you delete the files from your computer or Dropbox account, they will also be deleted from the other location. The backup process creates a copy of your files in Dropbox Backup but leaves them on your computer or external hard drive as well. Does backing up my computer or external hard drive remove files from my computer or hard drive? You can also choose to exclude certain files and folders from your backup by right-clicking them in the Dropbox folder in File Explorer/Finder and selecting Don’t sync to. If you have other drives installed, they won’t be included in the backup. If you choose to back up your computer, you can only back up files and folders from the hard drive with the Dropbox desktop app on it (usually the drive where your operating system is installed). To see a complete list of files that are backed up in your Dropbox account: You can select which folders are backed up from your computer or external hard drive during setup. Plans like Dropbox Basic, Plus, Family, Professional, Standard, Advanced, and Enterprise provide cloud storage for your personal and business needs. You can use cloud storage to free up space on your computers and other devices, by making content online-only.

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With cloud storage, your files are available wherever you use Dropbox, plus you can organize your content, sync across devices you’re signed into, and collaborate with others. What if I accidentally delete my entire backup?Ĭloud storage provides additional space you can use to save files and folders online, in the cloud. What if I accidentally delete a backed up file or folder? Why can't I move, delete, or rename my folders after backup? Why am I having issues with an application after backing up my computer? Why can’t I see my backups in the Dropbox folder? Why don't I see my files after backing up my computer? Why am I experiencing errors while setting up my backup? What do I do if I receive an error saying, “Dropbox Backup has stopped working”?įolders named ToolKit and FileHistory weren't backed up. What is this?Ĭan I keep my Dropbox folder on the external hard drive I'm backing up? What types of external hard drives are supported for Dropbox Backup?Ĭan I back up the files from my computer to Dropbox and other cloud backup providers at the same time? What is the difference between cloud backup and cloud storage?ĭoes backing up my computer or external hard drive remove files from my computer or hard drive?